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MuniBilling Blog

Thought leadership from MuniBilling, the number one cloud-based utility billing software in the world.

Why Do Merchant Processing Reporting Fees Exist…And Why Do Utilities Need to Know About Them

9 minutes read

As is the nature of any business, sometimes unexpected fees pop up.

But do you ever wonder why you’re sometimes hit with that unexpected annual credit card fee out of nowhere? What is this fee, and why is it added to the bill?

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What The Latest USPS Changes Mean For Utility Billing Providers

14 minutes read

"Snail mail" has always been the go-to when it comes to billing and invoicing your customers. However, modern technology has advanced so much that billing can be delivered in less than a minute! Making "snail mail" not the only plausible option anymore.
But now costs are increasing and that is hitting all billing entities' bottom line, especially those who bill for utilities. Not only does it cost more, it's taking almost double the amount of time for bills to be received to your customers.

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How Client Success Ensures Your Longterm Success

14 minutes read

Do you find that you really haven't communicated with anyone from your Utility Billing Service provider in years?
Maybe you're finding that you know most of how your software works, but don't really know how to use your new system to the depth of its capabilities?
There's one thing that can ensure your long-term success with any piece of software...and that's Client Success!

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How to Calculate the Total Cost of Ownership for Utility Billing Systems

29 minutes read

Have you ever experienced buyer’s remorse? You know that sinking feeling in the pit of your stomach that makes you question whether you made the right choice?

It’s a common feeling, especially when trying to analyze Utility Billing Software. Luckily, we have some tips on how to preemptively avoid buyer’s remorse… and it’s as easy as performing a simple calculation.

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What To Look For When Choosing A Utility Billing System

15 minutes read

There are hundreds of Utility Billing Systems out there, and choosing just one can prove difficult.
Are you feeling overwhelmed trying to pick one? Maybe you're worried about picking the wrong one?
Don't fret just yet!

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3 Tips for a Smooth Utility Billing Software Implementation

4 minutes read

When your business decides to switch to a new utility billing software, the process can seem daunting. The good news is that with a little preparation, your implementation can be smooth and successful.

Here are a few tips:

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5 Tips To Get Your Utility Billing Customers To Use a Customer Portal

5 minutes read

In the digital age, customers want to be able to do things electronically. In fact, 81% of customers attempt to take care of matters on their own before reaching out to a customer service rep.

This is especially true when it comes to their utility bills. 

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5 Reasons Why ERPs Alone Are an Inefficient Choice for Utility Billing

14 minutes read

Have you ever tried to work on a project where you’ve had a tool that’s just “close enough” to get the job done, but not the right tool for the job?

Sure, you might be able to hammer a screw into a piece of wood with enough force and will power…But isn’t using a screwdriver so much more efficient and effective?

Maybe a Toyota Corolla could win the Indy 500, but wouldn’t a highly engineered Indy car be a better fit to get to victory lane?

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Five Surprising Benefits of Customer Self-Service

10 minutes read

Utility customers expect to solve billing issues with accessibility, flexibility, and ease.  

Many businesses make use of a self-service portal to empower their customers. Self-service portals allow your customers to adjust their accounts, update information, view usage, and pay bills at their own convenience, both in time and place.

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After Thousands of Demos, We’ve Discovered The 5 Most Common Utility Billing Systems Challenges

11 minutes read

Having the right utility billing system is crucial for your entity. Utility Billing systems directly affects your business process, backend infrastructure, operational efficiency, revenue, and - believe it or not - employee satisfaction.

But if you’re looking for a new system the task could be seriously daunting.

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