Choosing a Utility Billing Platform That Keeps You Flexible

When you invest in a new utility billing system, you’re not just choosing software, you’re defining how your organization will operate for years to come. Many billing solutions come bundled with other products, which can seem convenient at first. But these bundles often lock you into an inflexible ecosystem that doesn’t fully align with your needs. A truly stand alone billing platform gives you the freedom to integrate with the tools...

As utility regulations tighten and sustainability becomes a growing priority, property managers are facing new challenges in how they handle billing and usage data. Submetering is quickly replacing allocation methods like RUBS, offering greater accuracy, compliance, and cost savings. At the same time, automation and system integration are transforming utility billing into a more efficient and transparent process. These changes not only reduce errors and expenses but also increase tenant...

Utility costs such as water, sewer, gas, electric, and trash are among the largest and least predictable operating expenses for multifamily property owners. How you allocate these expenses directly affects Net Operating Income (NOI), tenant relationships, and compliance. Get it wrong, and you risk financial losses, disputes, or even legal issues. Get it right, and you deliver fairness, transparency, and long-term sustainability.

Drawing from my own experiences, I want to share proven...

Why Utility Autonomy Protects Municipalities from Vendor Lock-In

Vendor lock-in is a hidden risk many municipalities face when managing utility operations. At first, it may seem convenient to rely on a single vendor for both metering and billing. But over time, this dependence can limit flexibility, drive up costs, and weaken a utility’s ability to adapt to new technologies.

Software Provider Acquisition: Key Risks To Watch For

If your trusted utility billing software provider has just been acquired, it’s natural to feel concerned. Your system has been reliable, easy to use, and backed by strong customer support, but the new owner is a larger company with no direct experience in utility billing. That combination introduces uncertainty that you cannot afford to ignore.

Acquisitions often bring changes to pricing, support, product roadmaps, and even data ownership....