Cyberattacks on Minnesota Water Utilities Are a Wake-Up Call for Every Utility
3 minutes read
MuniBilling Blog
Thought leadership from MuniBilling, the number one cloud-based utility billing software in the world.
The Future of Utility Billing Software: What's Next
6 minutes read
What Will Utility Billing Software Look Like in the Next Ten Years?
Five years ago, cloud-based software felt like an open question for the public sector - something utilities were considering, not something they'd already adopted. Today it's simply the baseline. That shift happened faster than most predictions expected, which is a useful reminder any time we try to forecast where this industry goes next.
Utility Billing Software: 4 Signs It's Time to Switch
6 minutes read
Is It Time to Replace Your Utility Billing Software?
"If it ain't broke, don't fix it." We hear that constantly from utility entities. The software works. Changing it means retraining staff, migrating data, and disrupting processes that already function. Why bother?
What Is Composable ERP? Why Utilities Are Moving Beyond the All-in-One Suite
11 minutes read
What Is Composable ERP? Why Utilities Are Moving Beyond the All-in-One Suite
Composable ERP is a modular approach to enterprise software. Instead of buying one all-in-one suite from a single vendor, an organization assembles a set of specialized, best-in-class components that connect systems and exchange data dynamically, securely, and at scale through a flexible API architecture. Each component can be added, upgraded, or swapped as needs change, without ripping out the whole system.
7 Property Management Utility Billing Software Features That Save Time
8 minutes read
7 Property Management Utility Billing Software Features That Save Time
Managing utility billing across apartment communities, condominiums, manufactured housing communities, and mixed-use properties involves far more than sending monthly invoices. Property managers collect meter data, allocate costs, sync resident information, process payments, answer billing questions, and generate financial reports, all while protecting the resident experience.
Without modern software, that work...
The Billing Team of 2030 [Series 1 Vol. 7]
5 minutes read
The Billing Team of 2030
Here's what you'll learn when you read this story:
• Why most billing teams are still operating below their actual capability due to system limitations.
• How AI-native workflows preserve context across departments, reducing the need for constant translation and rework.
• How the role of billing professionals shifts from executing tasks to orchestrating and governing intelligent systems.
For years, utility billing professionals have carried knowledge...
How Rising Postage Costs Are Changing Utility Billing
11 minutes read
The Hidden Cost of Paper Bills: Why Rising Postage Prices Should Have Utilities Rethinking Billing
If you've mailed a letter recently, you've probably noticed something familiar, like almost everything else, the cost of postage continues to rise.
What used to be a natural occurrence for me was sending birthday cards to friends and family on their special days, has slowly turned into an emoji-filled text message instead. With the recent announcement from the United States Postal...
Speed Is a Commodity. Intelligence Is Not. [Series 1 Vol. 6]
5 minutes read
Speed Is a Commodity. Intelligence Is Not.
Here's what you'll learn when you read this story:
• Why "speed" is becoming a commodity while operational intelligence is becoming a competitive advantage.
• How AI Agents differ from traditional software and what that means for utility billing operations.
• How the Fifth Revolution is elevating human judgment, customer relationships, and strategic thinking rather than replacing them.
AI in utility billing is often positioned as a...
The Three Questions Every AI Vendor Should Answer [Series 1 Vol. 5]
6 minutes read
Questions Every AI Vendor Should Answer
Here's what you'll learn when you read this story:
• How to evaluate AI solutions based on outcomes rather than features and marketing claims.
• Why translation work remains one of the largest hidden costs in utility billing operations.
• The difference between AI that automates tasks and AI that fundamentally redesigns how work gets done.
Long before AI entered utility billing, methodologies like Lean Six Sigma established a simple...
Built From the Inside Out [Series 1 Vol. 4]
6 minutes read
Built From the Inside Out
Here's what you'll learn when you read this story:
• Why most “AI-native” platforms aren’t truly AI-native — and the simple question that reveals the difference.
• How legacy systems still depend on people to bridge operational gaps even after AI features are added.
• What changes when intelligence is built into the workflow itself, allowing teams to focus on judgment and customer outcomes instead of coordination and correction.
As AI becomes more...