6 minutes read
Most customers already prefer self-service. Industry research consistently shows a majority of people try to resolve an issue on their own before ever calling support - and utility bills are no exception.
10 minutes read
As utility regulations tighten and sustainability becomes a growing priority, property managers are facing new challenges in how they handle billing and usage data. Submetering is quickly replacing allocation methods like RUBS, offering greater accuracy, compliance, and cost savings. At the same time, automation and system integration are transforming utility billing into a more efficient and transparent process. These changes not only reduce errors and expenses but also increase tenant...
