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But if you have been relying on the United States Postal Service alone, then you may be feeling the sting of their increased costs and slower processes.
With the impact of the 2020 COVID pandemic, increase in parcel deliveries from online retailers, the great resignation, and inflation… postal costs are increasing, and that trend looks like it will be continuing.
Additionally, On April 2nd, 2022, the United States Postal Service (USPS) filed for a price increase that took effect on July 10th, 2022. This inflation on the USPS services derives from the Delivering for America plan, which was created to remove the USPS from their negative financial deficit.
To address their financial issues, the Postal Service plans to reduce its workforce by around 220,000 employees over the next several years.
90% of Americans over the age of 15 use their own email. (Sourced by 99Firms)
Millions of consumers have switched over to paper-free billing options by going digital with their correspondence. This has caused a major shift in what the USPS has to deliver every day, but also what it'll cost to mail through them as well.
By utilizing a customer portal, you won't have to worry about late deliveries on sent out bills or additional charges. The portal also allows your organization to RECEIVE the funds much quicker than having to wait for a physical check.
Removing the risk of having to penalize your customers for late payments, when maybe they sent out their payment almost 1-2 weeks prior!
However, we do understand that there can be a disconnect between you encouraging your customers to use an online portal and them actually following through on it. That's why we've written a blog on how to get you customers to use the online portal!
Set scheduled notifications that are impactful for your customers such as payment reminders or late notices