MuniBilling Featured on Think About It Podcast to Discuss the Future of AI-Powered Utility Billing

Oct 5, 2026, 4:38:05 PM

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Greensboro, NC – October 5, 2026

MuniBilling's Ian Summers recently joined James Anderson and Johnny Nunn on Think About It to discuss the future of utility billing, submetering, property management technology, and the growing role of artificial intelligence in the industry.

During the conversation, Summers shared insights into some of the challenges utility and property management teams face today, including high-usage alerts, leak detection, billing accuracy, resident disputes, proactive customer service, and the importance of having reliable, actionable data.

The discussion also explored how AI will reshape utility billing operations. Summers provided insight into MuniBilling's upcoming MultiBilling platform and its development of AI-powered billing agents designed to handle portions of the billing process. By automating routine tasks and identifying potential issues, these capabilities could give utility teams more time to review data, solve problems, and communicate with customers.

The conversation reflects MuniBilling's broader vision for the future of utility billing: moving beyond reactive processes toward more proactive, connected, and intelligent operations.

“AI has the potential to change not just how utility billing is performed, but how teams identify and respond to issues throughout the entire billing process,” said Summers.

The full Think About It episode is available on YouTube.

Watch the full episode: