Earning the Right to Automate [Series 4]

13 minutes read

Earning the Right to Automate

Here's what you'll learn when you read this story:

• Why AI success in utility billing depends more on operational maturity than on advanced technology deployment.

• How leading utilities are using workflow mapping, cost analysis, and governance frameworks to prepare for intelligent automation.

• Why redesigning processes before implementing AI is essential to avoid scaling inefficiency and operational risk.

Artificial intelligence is...

The Job That Gets Better When AI Gets Better [Series 3 Vol. 8]

11 minutes read

The Job That Gets Better When AI Gets Better

Here's what you'll learn when you read this story:

• How AI is reshaping utility billing by automating routine tasks while elevating the strategic value of human expertise.

• Why leading utilities are redefining roles around governance, insight interpretation, and continuous operational improvement.

• How emerging skills and new career paths are forming as billing operations become more intelligent and automated.

Artificial...

AI Agents Need Instructions. ITIL Provides a Best Practice Framework To Write Them. [Series 3 Vol. 4]

9 minutes read

AI Agents Need Instructions. ITIL Provides a Best Practice Framework To Write Them.

Here's what you'll learn when you read this story:

• Why AI governance is becoming essential to safe and scalable utility billing operations.

• How ITIL principles provide a proven foundation for managing AI-driven billing systems.

• The connection between structured IT operations and successful, scalable AI adoption in utilities.

As AI becomes more integrated into utility billing...

Built for the Revolution You Are Already In [Series 2 Vol. 10]

5 minutes read

Built For The Revolution You Are Already In

Here's what you'll learn when you read this story:

• Explore how AI is transforming billing, customer service, collections, and field operations through a unified operational model.

• Discover how AI-native utility billing platforms differ from legacy systems enhanced with AI features.

• Learn why governed automation, workflow orchestration, and real-time intelligence are redefining billing operations.

The Fifth Industrial Revolution...

What Era Is Your Organization Actually In? [Series 2 Vol. 9]

8 minutes read

What Era Is Your Organization Actually In?

Here's what you'll learn when you read this story:

• Discover how to identify whether your organization is truly AI-native or simply layering AI onto legacy workflows.

• Learn the difference between translation work and judgment work and why it matters for future performance.

• Explore the operational indicators that separate Fifth Revolution organizations from everyone else.

Most utility billing organizations believe they are operating...

Your Career Survived Four Revolutions [Series 2 Vol. 8]

9 minutes read

Your Career Survived Four Revolutions

Here's what you'll learn when you read this story:

• See why the future of utility billing belongs to professionals who combine operational expertise with AI literacy.

• Learn which skills become more valuable in AI-native operations—and why human judgment remains essential.

• Explore how the Fifth Industrial Revolution is elevating expertise rather than replacing it.

Every industrial revolution has changed the nature of work. Some tasks...

The Department That Feels It First [Series 2 Vol. 7]

9 minutes read

The Department That Feels It First

Here's what you'll learn when you read this story:

• See why successful AI adoption is not about deploying AI everywhere, but applying it where it creates the greatest impact.

• Understand how AI-native operations are changing the roles of utility professionals across every department.

• Explore why AI governance, workflow design, and operational strategy matter more than automation alone.

The Fifth Industrial Revolution is not transforming...

The Fifth Industrial Revolution [Series 2 Vol. 6]

11 minutes read

The Fifth Industrial Revolution

Here's what you'll learn when you read this story:

• See why the Fifth Industrial Revolution is about more than automation, it's about changing how billing operations are designed.

• Understand how utility billing evolved from manual ledgers to connected digital systems, and the challenges that came with each stage.

• Learn how AI-native operations can reduce operational friction, improve decision-making, and elevate the role of utility teams.

The...

When AI Stops Assisting and Starts Acting [Series 2 Vol. 5]

6 minutes read

When AI Stops Assisting and Starts Acting

Here's what you'll learn when you read this story:

• How Agentic AI differs from traditional automation and generative AI by actively executing workflows.

• Why governance, transparency, and operational controls are essential for successful AI-driven automation.

• How utility organizations can use Agentic AI to reduce manual coordination while elevating human expertise.

Most AI tools in utility billing still function as assistants. They...

The AI That Has Been Here Longer Than You Think [Series 2 Vol. 4]

7 minutes read

The AI That Has Been Here Longer Than You Think

Here's what you'll learn when you read this story:

• Discover where Traditional AI is already creating value across billing, collections, revenue assurance, and customer management.

• Learn why predictive models alone are not enough without governance, automation, and workflow integration.

• Understand how leading utilities are transforming AI insights into measurable operational outcomes.

Long before artificial intelligence became...

Need help?

Larry Foster

Earning the Right to Automate

The Job That Gets Better When AI Gets Better

AI Agents Need Instructions. ITIL Provides a Best Practice Framework To Write Them.

Built For The Revolution You Are Already In

What Era Is Your Organization Actually In?

Your Career Survived Four Revolutions

The Department That Feels It First

The Fifth Industrial Revolution

When AI Stops Assisting and Starts Acting

The AI That Has Been Here Longer Than You Think