Doug Strickland has more than 30 years of experience in business development and strategic partnerships with a focus on operational efficiency. He works with MuniBilling to support organizations in the utility billing sector, providing insight into process optimization and cost control. His career includes leadership roles with Yardi, AvidXchange, and FITECH, where he gained expertise in financial technology, accounts payable automation, and property management systems. Strickland’s background spans real estate services and technology solutions, giving him a broad understanding of how billing, automation, and infrastructure drive measurable results. He is a proven resource for organizations seeking to modernize operations, improve customer service, and create long-term business value.
10 minutes read
Utility billing has a language all its own. Between rate structures, meter data, delinquency workflows, and the software that ties it together, a municipal clerk is expected to speak fluently across accounting, operations, and customer service—often without a formal handoff or training manual.
7 minutes read
"If it ain't broke, don't fix it." We hear that constantly from utility entities. The software works. Changing it means retraining staff, migrating data, and disrupting processes that already function. Why bother?
7 minutes read
"If it ain't broke, don't fix it." We hear that constantly from utility entities. The software works. Changing it means retraining staff, migrating data, and disrupting processes that already function. Why bother?
6 minutes read
"If it ain't broke, don't fix it." We hear that constantly from utility entities. The software works. Changing it means retraining staff, migrating data, and disrupting processes that already function. Why bother?
14 minutes read
Ratio Utility Billing System (RUBS) allocates utility costs among tenants based on logical usage proxies, such as square footage, occupancy, or fixture count, rather than flat fees or bundled rent pricing. This approach reflects real-world consumption patterns more accurately and encourages responsible usage.
