Kimberly Wrenn is the Service Delivery Manager at MuniBilling, where she has been working for 4.5 years. Prior to her work in the utility industry, Kimberly worked in banking for over 25 years.
Best Service Work Order Apps for Small Cities For small cities, the best utility service work order app is one connected directly to the utility billing system, so a service request, the field work, and the customer account all stay in sync without re-entering data. MuniBilling's MuniServicePro fits...
5 Ways to Get Customers to Actually Use Their Utility Billing Portal Most customers already prefer self-service. Industry research consistently shows a majority of people try to resolve an issue on their own before ever calling support - and utility bills are no exception.
5 Lessons from Thousands of Utility Billing Support Calls Answering support calls for utility customers day in and day out teaches you things that don't show up in a product demo. Everything from routine bill-pay questions to complicated remote troubleshooting on abnormal meter readings eventually c...
