Kimberly Wrenn

Kimberly Wrenn is the Service Delivery Manager at MuniBilling, where she has been working for 4.5 years. Prior to her work in the utility industry, Kimberly worked in banking for over 25 years.

5 Ways to Get Customers to Actually Use Their Utility Billing Portal

6 minutes read

5 Ways to Get Customers to Actually Use Their Utility Billing Portal

Most customers already prefer self-service. Industry research consistently shows a majority of people try to resolve an issue on their own before ever calling support - and utility bills are no exception.

Utility Billing Support: 5 Things Learned from Thousands of Calls

8 minutes read

5 Lessons from Thousands of Utility Billing Support Calls

Answering support calls for utility customers day in and day out teaches you things that don't show up in a product demo. Everything from routine bill-pay questions to complicated remote troubleshooting on abnormal meter readings eventually crosses a support team's desk.

Need help?

Kimberly Wrenn

5 Ways to Get Customers to Actually Use Their Utility Billing Portal

5 Ways to Get Customers to Actually Use Their Utility Billing Portal

Utility Billing Support: 5 Things Learned from Thousands of Calls

5 Lessons from Thousands of Utility Billing Support Calls