Why Utility Autonomy Protects Municipalities from Vendor Lock-In

Vendor lock-in is a hidden risk many municipalities face when managing utility operations. At first, it may seem convenient to rely on a single vendor for both metering and billing. But over time, this dependence can limit flexibility, drive up costs, and weaken a utility’s ability to adapt to new technologies.

Software Provider Acquisition: Key Risks To Watch For

If your trusted utility billing software provider has just been acquired, it’s natural to feel concerned. Your system has been reliable, easy to use, and backed by strong customer support, but the new owner is a larger company with no direct experience in utility billing. That combination introduces uncertainty that you cannot afford to ignore.

Acquisitions often bring changes to pricing, support, product roadmaps, and even data ownership....