Utility billing guides, best practices, and expert insights for municipal utilities and property managers, from billing and payments to field operations.
5 Ways to Get Customers to Actually Use Their Utility Billing Portal Most customers already prefer self-service. Industry research consistently shows a majority of people try to resolve an issue on their own before ever calling support - and utility bills are no exception.
Affordable Utility Billing Automation for Small Utilities Small utility providers face the same operational challenges as large organizations, just with fewer employees, tighter budgets, and limited IT resources. Billing teams manage customer accounts, process payments, review meter data, answer que...
Why Integrated Utility Billing Software Matters Disconnected utility systems create friction at every step of the customer relationship. When payments, service changes, and account management live in separate tools, staff spend their time reconciling data instead of serving customers. Integrated uti...
Is It Time to Replace Your Utility Billing Software? "If it ain't broke, don't fix it." We hear that constantly from utility entities. The software works. Changing it means retraining staff, migrating data, and disrupting processes that already function. Why bother?
5 Lessons from Thousands of Utility Billing Support Calls Answering support calls for utility customers day in and day out teaches you things that don't show up in a product demo. Everything from routine bill-pay questions to complicated remote troubleshooting on abnormal meter readings eventually c...
R educe Move Billing Erro rs with Utility Software Move-in and move-out are where resident utility billing breaks most often. A resident is charged for days before they had keys, or a final bill misses the last few days of usage, or a unit sits vacant but still gets allocated a share of common-area ...
How to Compare Utility Billing System Costs (Without Getting Fooled by the Quote) Cheaper is better. That's what we're taught. It's also, often, wrong — especially when the "savings" show up later as headaches you didn't see coming.
Check These First in Utility Billing Disputes A tenant billing dispute rarely means your numbers are wrong. More often, it means a small breakdown somewhere in the chain between the meter and the tenant's statement went unnoticed. For property managers, the fastest way to resolve a dispute and keep ...
Cyberattacks on Minnesota Water Utilities Are a Wake-Up Call for Every Utility
Every Revolution Felt Gradual Until It Didn't Here's what you'll learn when you read this story: • The historical pattern that separates industry leaders from those forced to catch up. • Why AI represents more than another technology upgrade for utility billing. • What utility organizations should e...
