Jai Lewis is a Solutions Consultant at Munibilling with over 25 years creating successful solutions for clients. She specializes in delivering tailored utility billing solutions that drive operational efficiency and improve business processes. Known for her consistent and responsive support, Jai ensures clients can confidently navigate utility billing and maximize the value of their software. Her expertise and commitment to service make her a trusted partner for organizations seeking to optimize their billing operations.
7 minutes read
The check engine light comes on. You're already running late, so you tell yourself you'll deal with it later. Then later never comes until you're on the shoulder of the highway waiting on a tow truck, paying far more to fix the problem than you would have if you'd handled it the first time it appeared.
9 minutes read
Disconnected utility systems create friction at every step of the customer relationship. When payments, service changes, and account management live in separate tools, staff spend their time reconciling data instead of serving customers. Integrated utility billing software solves this by unifying every function into one platform, which reduces errors, speeds up resolution, and gives customers a single, reliable experience.
What Is...
7 minutes read
Cheaper is better. That's what we're taught. It's also, often, wrong — especially when the "savings" show up later as headaches you didn't see coming.
9 minutes read
Data integrity can be one of the most overlooked issues in utility billing, metering, and payment operations, yet it’s also one of the most costly. A single incorrect meter assignment, outdated address, or mismatched vendor file can trigger a chain reaction of bad bills, customer complaints, and lost revenue. This blog explores what data integrity really means in utility billing environments, why it matters, and how...
9 minutes read
Utility costs such as water, sewer, gas, electric, and trash are among the largest and least predictable operating expenses for multifamily property owners. How you allocate these expenses directly affects Net Operating Income (NOI), tenant relationships, and compliance. Get it wrong, and you risk financial losses, disputes, or even legal issues. Get it right, and you deliver fairness, transparency, and long-term sustainability.
Drawing from my own experiences, I want to share proven...
