Signs It's Time to Update: Sign #4 - Your Reporting Requires Too Much Manual Work
8 minutes read
Jai Lewis
Jai Lewis is a Solutions Consultant at Munibilling with over 25 years creating successful solutions for clients. She specializes in delivering tailored utility billing solutions that drive operational efficiency and improve business processes. Known for her consistent and responsive support, Jai ensures clients can confidently navigate utility billing and maximize the value of their software. Her expertise and commitment to service make her a trusted partner for organizations seeking to optimize their billing operations.
Signs It's time to Update: Sign #3 - Your Integrations Require Custom Work
8 minutes read
Sign #3 - Your Integrations Require Custom Work
Signs It's time to Update: Sign #2 - Your Staff Uses Spreadsheets to Fill the Gaps
6 minutes read
Sign #2: Your Staff Uses Spreadsheets to Fill the Gaps
Signs It's time to Update: Sign #1 - Every Upgrade Is a Major Project
5 minutes read
Signs it's time to Update: Sign #1 - Every Upgrade Is a Major Project
Your billing software still works. Bills go out, payments come in, and your staff knows how to operate it.
The Real Cost of Outdated Utility Billing Software
7 minutes read
What Outdated Utility Billing Software Is Really Costing Your Organization
The check engine light comes on. You're already running late, so you tell yourself you'll deal with it later. Then later never comes until you're on the shoulder of the highway waiting on a tow truck, paying far more to fix the problem than you would have if you'd handled it the first time it appeared.
Why Integrated Utility Billing Software Matters
9 minutes read
Why Integrated Utility Billing Software Matters
Disconnected utility systems create friction at every step of the customer relationship. When payments, service changes, and account management live in separate tools, staff spend their time reconciling data instead of serving customers. Integrated utility billing software solves this by unifying every function into one platform, which reduces errors, speeds up resolution, and gives customers a single, reliable experience.
What Is...
Utility Billing System Costs: What's Really in a Quote?
7 minutes read
How to Compare Utility Billing System Costs (Without Getting Fooled by the Quote)
Cheaper is better. That's what we're taught. It's also, often, wrong — especially when the "savings" show up later as headaches you didn't see coming.
Strengthening Data Integrity in Utility Billing Systems
9 minutes read
Data Integrity is the Hidden Backbone of Accurate Utility Billing
Data integrity can be one of the most overlooked issues in utility billing, metering, and payment operations, yet it’s also one of the most costly. A single incorrect meter assignment, outdated address, or mismatched vendor file can trigger a chain reaction of bad bills, customer complaints, and lost revenue. This blog explores what data integrity really means in utility billing environments, why it matters, and how...
Fair Utility Billing in Multifamily Properties: How Submetering and RUBS Boost Savings and Tenant Trust
9 minutes read
Utility costs such as water, sewer, gas, electric, and trash are among the largest and least predictable operating expenses for multifamily property owners. How you allocate these expenses directly affects Net Operating Income (NOI), tenant relationships, and compliance. Get it wrong, and you risk financial losses, disputes, or even legal issues. Get it right, and you deliver fairness, transparency, and long-term sustainability.
Drawing from my own experiences, I want to share proven...