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MuniBilling Blog

Utility billing guides, best practices, and expert insights for municipal utilities and property managers, from billing and payments to field operations.

How to Calculate the Total Cost of Ownership for Utility Billing Systems

29 minutes read

Have you ever experienced buyer’s remorse? You know that sinking feeling in the pit of your stomach that makes you question whether you made the right choice?

It’s a common feeling, especially when trying to analyze Utility Billing Software. Luckily, we have some tips on how to preemptively avoid buyer’s remorse… and it’s as easy as performing a simple calculation.

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3 Tips for a Smooth Utility Billing Software Implementation

4 minutes read

When your business decides to switch to a new utility billing software, the process can seem daunting. The good news is that with a little preparation, your implementation can be smooth and successful.

Here are a few tips:

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5 Reasons Why ERPs Alone Are an Inefficient Choice for Utility Billing

14 minutes read

Have you ever tried to work on a project where you’ve had a tool that’s just “close enough” to get the job done, but not the right tool for the job?

Sure, you might be able to hammer a screw into a piece of wood with enough force and will power…But isn’t using a screwdriver so much more efficient and effective?

Maybe a Toyota Corolla could win the Indy 500, but wouldn’t a highly engineered Indy car be a better fit to get to victory lane?

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Five Surprising Benefits of Customer Self-Service

10 minutes read

Utility customers expect to solve billing issues with accessibility, flexibility, and ease.  

Many businesses make use of a self-service portal to empower their customers. Self-service portals allow your customers to adjust their accounts, update information, view usage, and pay bills at their own convenience, both in time and place.

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How to Sell Utility Billing Upgrades to the Boss and the Board

13 minutes read

That’s it! You’ve made the choice on a Utility Billing Solution that feels right for your entity! What a load off!

Now comes what could be the hard part…. selling it to the boss and the board.

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