Utility billing guides, best practices, and expert insights for municipal utilities and property managers, from billing and payments to field operations.
Why Utility Autonomy Protects Municipalities from Vendor Lock-In Vendor lock-in is a hidden risk many municipalities face when managing utility operations. At first, it may seem convenient to rely on a single vendor for both metering and billing. But over time, this dependence can limit flexibility,...
Software Provider Acquisition: Key Risks To Watch For If your trusted utility billing software provider has just been acquired, it’s natural to feel concerned. Your system has been reliable, easy to use, and backed by strong customer support, but the new owner is a larger company with no direct expe...
Have you ever turned your car on, late to an appointment or to work, and saw that check engine light come on? You probably thought to yourself… “It’s okay…I’ll take care of it when I’m not in such a rush” … And then you’re on your way. Only to completely forget about it until the next time you turn ...
One of the most anxiety-inducing aspects of setting up a new mission-critical software system is the transition between those two systems. There’s a lot that could go wrong, not to mention all of the questions of buyer’s remorse that go along with purchasing a new system.
The saying goes "if something is not broke don't fix it," and it can be easy to associate that same mentality when it comes to your billing process. Relying on the “not broke yet” philosophy may prevent you from realizing the critical benefits of incremental improvements. However, we want to let you...
As is the nature of any business, sometimes unexpected fees pop up. But do you ever wonder why you’re sometimes hit with that unexpected annual credit card fee out of nowhere? What is this fee, and why is it added to the bill?
"Snail mail" has always been the go-to when it comes to billing and invoicing your customers. However, modern technology has advanced so much that billing can be delivered in less than a minute! Making "snail mail" not the only plausible option anymore. But now costs are increasing and that is hitti...
Do you find that you really haven't communicated with anyone from your Utility Billing Service provider in years? Maybe you're finding that you know most of how your software works, but don't really know how to use your new system to the depth of its capabilities? There's one thing that can ensure y...
Have you ever experienced buyer’s remorse? You know that sinking feeling in the pit of your stomach that makes you question whether you made the right choice? It’s a common feeling, especially when trying to analyze Utility Billing Software. Luckily, we have some tips on how to preemptively avoid bu...
When your business decides to switch to a new utility billing software, the process can seem daunting. The good news is that with a little preparation, your implementation can be smooth and successful. Here are a few tips:
