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MuniBilling Blog

Thought leadership from MuniBilling, the number one cloud-based utility billing software in the world.

Five Surprising Benefits of Customer Self-Service

10 minutes read

Utility customers expect to solve billing issues with accessibility, flexibility, and ease.  

Many businesses make use of a self-service portal to empower their customers. Self-service portals allow your customers to adjust their accounts, update information, view usage, and pay bills at their own convenience, both in time and place.

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After Thousands of Demos, We’ve Discovered The 5 Most Common Utility Billing Systems Challenges

11 minutes read

Having the right utility billing system is crucial for your entity. Utility Billing systems directly affects your business process, backend infrastructure, operational efficiency, revenue, and - believe it or not - employee satisfaction.

But if you’re looking for a new system the task could be seriously daunting.

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How to Sell Utility Billing Upgrades to the Boss and the Board

13 minutes read

That’s it! You’ve made the choice on a Utility Billing Solution that feels right for your entity! What a load off!

Now comes what could be the hard part…. selling it to the boss and the board.

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