Signs It's time to Update: Sign #2 - Your Staff Uses Spreadsheets to Fill the Gaps
6 minutes read
MuniBilling Blog: Software (2)
What to Look for When Choosing a Utility Billing System
11 minutes read
What to Look for When Choosing a Utility Billing System
There are hundreds of utility billing systems on the market, and narrowing that down to one can feel paralyzing. If you're worried about picking the wrong one, you're in good company — most entities go through the same uncertainty.
Here's a practical guide to working through that decision without getting lost in vendor pitches.
1. Write Down Your Actual Requirements
Before you look at a single demo, get your requirements on paper. It's...
Utility Billing Glossary: 25 Terms Every Municipal Clerk Should Know
10 minutes read
Utility Billing Glossary: 25 Terms Every Municipal Clerk Should Know
Utility billing has a language all its own. Between rate structures, meter data, delinquency workflows, and the software that ties it together, a municipal clerk is expected to speak fluently across accounting, operations, and customer service—often without a formal handoff or training manual.
Signs It's time to Update: Sign #1 - Every Upgrade Is a Major Project
5 minutes read
Signs it's time to Update: Sign #1 - Every Upgrade Is a Major Project
Your billing software still works. Bills go out, payments come in, and your staff knows how to operate it.
The Real Cost of Outdated Utility Billing Software
7 minutes read
What Outdated Utility Billing Software Is Really Costing Your Organization
The check engine light comes on. You're already running late, so you tell yourself you'll deal with it later. Then later never comes until you're on the shoulder of the highway waiting on a tow truck, paying far more to fix the problem than you would have if you'd handled it the first time it appeared.
5 Ways to Get Customers to Actually Use Their Utility Billing Portal
6 minutes read
5 Ways to Get Customers to Actually Use Their Utility Billing Portal
Most customers already prefer self-service. Industry research consistently shows a majority of people try to resolve an issue on their own before ever calling support - and utility bills are no exception.
Why Integrated Utility Billing Software Matters
9 minutes read
Why Integrated Utility Billing Software Matters
Disconnected utility systems create friction at every step of the customer relationship. When payments, service changes, and account management live in separate tools, staff spend their time reconciling data instead of serving customers. Integrated utility billing software solves this by unifying every function into one platform, which reduces errors, speeds up resolution, and gives customers a single, reliable experience.
What Is...
Is It Time to Replace Your Utility Billing Software?
7 minutes read
Is It Time to Replace Your Utility Billing Software?
"If it ain't broke, don't fix it." We hear that constantly from utility entities. The software works. Changing it means retraining staff, migrating data, and disrupting processes that already function. Why bother?
Utility Billing Support: 5 Things Learned from Thousands of Calls
8 minutes read
5 Lessons from Thousands of Utility Billing Support Calls
Answering support calls for utility customers day in and day out teaches you things that don't show up in a product demo. Everything from routine bill-pay questions to complicated remote troubleshooting on abnormal meter readings eventually crosses a support team's desk.
Utility Billing System Costs: What's Really in a Quote?
7 minutes read
How to Compare Utility Billing System Costs (Without Getting Fooled by the Quote)
Cheaper is better. That's what we're taught. It's also, often, wrong — especially when the "savings" show up later as headaches you didn't see coming.