Signs It's Time to Update: Sign #5 - New Employees Struggle to Learn the System
Sign #5 - New Employees Struggle to Learn the System
MuniBilling Blog: Software (2)
Signs It's Time to Update: Sign #4 - Your Reporting Requires Too Much Manual Work
Sign #4 - Your Reporting Requires Too Much Manual Work
Signs It's time to Update: Sign #3 - Your Integrations Require Custom Work
Sign #3 - Your Integrations Require Custom Work
What Utility Managers Should Know About Billing Software
What Utility Managers Should Know About Billing Software Choosing the right utility billing software is about more than generating bills. For municipal utility managers, the right platform should make billing easier to manage, provide clear visibility into operations, simplify payments, and support ...
Signs It's time to Update: Sign #2 - Your Staff Uses Spreadsheets to Fill the Gaps
Sign #2: Your Staff Uses Spreadsheets to Fill the Gaps
What to Look for When Choosing a Utility Billing System
What to Look for When Choosing a Utility Billing System There are hundreds of utility billing systems on the market, and narrowing that down to one can feel paralyzing. If you're worried about picking the wrong one, you're in good company — most entities go through the same uncertainty. Here's a pra...
Utility Billing Glossary: 25 Terms Every Municipal Clerk Should Know
Utility Billing Glossary: 25 Terms Every Municipal Clerk Should Know Utility billing has a language all its own. Between rate structures, meter data, delinquency workflows, and the software that ties it together, a municipal clerk is expected to speak fluently across accounting, operations, and cust...
Signs It's time to Update: Sign #1 - Every Upgrade Is a Major Project
Signs it's time to Update: Sign #1 - Every Upgrade Is a Major Project Your billing software still works. Bills go out, payments come in, and your staff knows how to operate it.
The Real Cost of Outdated Utility Billing Software
What Outdated Utility Billing Software Is Really Costing Your Organization The check engine light comes on. You're already running late, so you tell yourself you'll deal with it later. Then later never comes until you're on the shoulder of the highway waiting on a tow truck, paying far more to fix t...
5 Ways to Get Customers to Actually Use Their Utility Billing Portal
5 Ways to Get Customers to Actually Use Their Utility Billing Portal Most customers already prefer self-service. Industry research consistently shows a majority of people try to resolve an issue on their own before ever calling support - and utility bills are no exception.