Utility billing guides, best practices, and expert insights for municipal utilities and property managers, from billing and payments to field operations.
Best Utility Billing Tools for Resident Self Service The best utility billing software for property management connects directly to your property management system, gives residents a self-service portal for eBilling and online payments, automates recurring billing work, and produces reports your tea...
How to Build a Business Case for Replacing Municipal Utility Billing Software Replacing municipal utility billing software is a significant investment. But continuing to rely on outdated technology, manual processes, and spreadsheets can also carry substantial costs.
Best Municipal Utility Payment Portals Compared The best customer self-service portal for a small municipal utility is one built into the billing system itself, so online utility payments post to the account instantly, the utility owns its customer data, and a two-person billing office can run it wi...
Best Service Work Order Apps for Small Cities For small cities, the best utility service work order app is one connected directly to the utility billing system, so a service request, the field work, and the customer account all stay in sync without re-entering data. MuniBilling's MuniServicePro fits...
Sign #10 - You're Afraid to Replace It
Sign #8 - Your System Doesn't Proactively Identify Problems
Sign #9 - Your IT Team Spends Too Much Time Supporting Billing
The Complete Guide to Utility Billing Software: Portals, Payments, Reporting & Multi-Utility Management Utility billing software helps municipal utilities manage the complete billing lifecycle, from customer information and meter data to bill creation, payments, reporting, and customer self-serv...
Sign #7 - You Can't Easily Add New Technology
The Case for Budget Billing: How Level Pay Protects Your Winter Cash Flow Every utility knows the shape of the year. Revenue and receivables move with the weather — a quiet fall, a heavy winter, a scramble in spring to clean up the accounts that fell behind. Budget billing doesn't change how much en...
