5 minutes read
In the digital age, customers want to be able to do things electronically. In fact, 81% of customers attempt to take care of matters on their own before reaching out to a customer service rep.
This is especially true when it comes to their utility bills.
14 minutes read
Have you ever tried to work on a project where you’ve had a tool that’s just “close enough” to get the job done, but not the right tool for the job?
Sure, you might be able to hammer a screw into a piece of wood with enough force and will power…But isn’t using a screwdriver so much more efficient and effective?
Maybe a Toyota Corolla could win the Indy 500, but wouldn’t a highly engineered Indy car be a better fit to get to victory lane?
10 minutes read
Utility customers expect to solve billing issues with accessibility, flexibility, and ease.
Many businesses make use of a self-service portal to empower their customers. Self-service portals allow your customers to adjust their accounts, update information, view usage, and pay bills at their own convenience, both in time and place.
11 minutes read
Having the right utility billing system is crucial for your entity. Utility Billing systems directly affects your business process, backend infrastructure, operational efficiency, revenue, and - believe it or not - employee satisfaction.
But if you’re looking for a new system the task could be seriously daunting.
13 minutes read
That’s it! You’ve made the choice on a Utility Billing Solution that feels right for your entity! What a load off!
Now comes what could be the hard part…. selling it to the boss and the board.8 minutes read
If it ain’t broke, don’t fix it right? We hear that all the time in relation to Utility Billing Software. In fact, often, we hear from utility entities that their software is working fine,, and they don’t want to go through the hassle of changing internal processes and implementing new software.
10 minutes read
As the utility billing support provider for our full-service customers in dozens of local utility providers, we've seen some things. Anything from the monotony of taking bill pay questions all the way to complex remote research for customers with negative or abnormal readings.
14 minutes read
2020 was an interesting year for municipalities and local governments to say the least.
The year has caught many of us off guard for several reasons, but with our day-to-day work in. When the year started, we could all continue working as we've worked the same way we've always worked.
However now going into the offices we know, and love isn't an option for many of us and the impacts are catastrophic for everyone from administrators to utility directors all the way to the great and hardworking...
